Digitization in Healthcare: The 7 Secrets Every IT Team Should Know
As an IT specialist in healthcare you have noticed that the boundary between physical and digital services is slowly blurring. Technologies such as Machine Learning and Artificial Intelligence ensure that processes become faster and simpler.
This way, healthcare professionals can communicate more efficiently with each other, but also with patients. As a result, there is better remote assistance, authorized healthcare professionals have easier access to medical records and communication lines have been improved.
Yet digitization also has a downside. Changes in processes entail safety risks that you have to deal with every day.
IT challenges due to digitization in healthcare
Let's take a look at some of the challenges in healthcare:
Data breaches, the heightened threat of cyber attacks and patient privacy
Healthcare is one of the sectors with the most data breaches reported. Human errors are the main cause, where information is shared with the wrong person.
But this is no longer the only risk, cybercrime is a big problem. Medical data is popular, as a result, healthcare organizations are often the target of phishing attacks, among other things. Because criminals are targeting this type of data, this can ultimately lead to identity fraud, something that endangers privacy and the privacy of patients.
Big data storage
More and more large files and folders are being shared. Consider, for example, 2D and 3D images and the processing of medical data originating from medical equipment.
Keeping up with the speed at which data is exchanged can be difficult. Add to this the limited resources in healthcare, which means that the use of accessible and secure storage is often out of budget.
A third major challenge is the management of the IT infrastructure, with limited manpower. There is often a lack of knowledge of systems within the IT department. Or employees find it difficult to work with certain systems.
It is good to gain insight into processes. How are systems rolled out within the organization? Is it to work with these systems? How much effort does it take you to keep everything running?
These are just a few of the challenges you will face. It is clear that digitization poses challenges. This does not mean that everything has to be complicated because of this. You can also make things easy for yourself as an IT team within healthcare. Here you have 7 secrets that will help you and your team.
7secrets that will make your life as an IT specialist easier
User-friendliness in software is the key to successThe more questions a system raises, the more colleagues you will get at your desk. Increase user-friendliness in your work processes, reduce workload.
Stefan Gentse, IT manager at Novadic Kentron: “I hear so little about the use of SmartLockr that I know that it is going well. You could say "it is not being used", but it is not the case. We kept an eye on usage and it was used from day one. And guess what? Employees can handle it, even unskilled."
Built-in awareness minimizes the risk of human errorAn accident can quickly happen. Then, why not help each other to avoid mistakes? Fewer mistakes in the workplace also means less work for you and your team. By increasing awareness, everyone within the organization will deal better with the exchange of data and the use of systems. Ultimately, mistakes are also less likely to be made.
Stay in control of the data sent, block where necessaryWe will continue on the previous point. Suppose someone within the organization has made a mistake: medical data has been sent to the wrong patient. Options to block a sent email ensure that you remain in control of the sent data. Options such as an administrator portal give you as an IT specialist the authority not only to monitor activities, but also to intervene if necessary.
Encrypted data storage keeps your data safe at restIt may be obvious, but a storage place where you can store all your data is a relief. Think of data centers where you can store data easily and encrypted. This way you no longer have to worry whether the data is safely stored at rest.
Security training makes every employee a strong link in your IT strategyYou don't have to do all the processes yourself. In fact, it is often better to involve everyone within the organization. This certainly applies to data security. With security training, everyone is aware of the policy, employees know what needs to be done and involvement also ensures that you get more support for your strategy.
Integrate secure communication within Outlook in the browser, Gmail or phoneHealthcare professionals are busy, very busy. That is why communication can take place at any time of the day, and email is often preferred. By easily integrating with systems / environments such as Outlook, Gmail or the telephone, everyone continues to work as they are used to, but securely. If you have to use separate apps for this, this could be at the expense of the work processes. You want to make it as simple as possible for everyone.
Data Loss Prevention helps you set security standards. Know what is leaving the organization, by whom it was sent and to whomKnowledge is power. It is always valuable to know what data is leaving the organization. But not only that: you must also have insight into this. Only then will you be in line with your strategy.