Secure email in healthcare

Secure email in healthcare

Healthcare remains one of the sectors with the most data breaches. And that is not surprising, when we consider the privacy sensitivity of the data exchanged. Do you know what is required as a healthcare organization regarding email security and secure communication? Does your organization currently have the right security to prevent a data breach?

Discover more here

Why communicate securely?

Sensitive data is shared via email and portals

As an organization in healthcare, you increasingly communicate digitally with your patients. In addition, a lot of information is shared by email and portals. These are often large files with sensitive data such as results of examinations, reports, referrals and planned and previous appointments. This data should not fall into the wrong hands. 

Regulations in healthcare: The GDPR

The General Data Protection Regulation (GDPR) became enforceable beginning 25 May 2018. This law obliges organizations within Europe to process and protect personal data correctly. In practice, this means that people whose data are stored, processed and shared now have more rights.

To check whether your healthcare organization is currently sufficiently secured, these questions can help you:  

  • How are laws and regulations being complied with?
  • Has there ever been a risk of a data breach in the past ?
  • How are large files currently shared and via which secure way is this done?

This is why you should consider email security

The problem with data leaks, in addition to the lack of awareness, complicated work processes and unfriendliness of systems, is closer than you might think. It is your own employees who can unintentionally - due to human error - share data with the wrong people.

Where there is no secure communication, the risk of a data breach is always present. And the figures of the data breaches in Europe since the introduction of the GDPR until January 2021 (Report: DLA Piper) also show that .

+281,000 data breach notifications

in Europe since the introduction of the GDPR. 

Denmark, The Netherlands and Ireland

had the most data breaches per capita.

Human Error - sending data to the wrong person

is the main cause of data breaches.

The follow-up of a data breach can be enormous, both the financial consequences for you as an organization and the consequences for the victims. Just consider the following:

  • Do you know what an average data breach will cost your organization?
  • What consequences would it have for your organization if a patient file was exposed?
veilig mailen vrouw


The company 

  • A University Medical Center
  • 8,000 employees
  • Location: Dublin 

The challenge

Dozens of emails are sent every day, including files with patient data. With the GDPR, all email traffic containing privacy sensitive information must be properly secured.

With 8,000 employees, there is a good chance that something can go wrong. Think of sending a file to the wrong person, due to volatility or fatigue of the employee. Sending a file to the wrong person, possibly resulting in a data breach, can have far-reaching consequences:

  • Exposure of sensitive patient data.
  • Loss of confidence in the organization.
  • Violation of laws and regulations with high financial costs as a consequence.

The solution

The hospital needs security that is in line with GDPR. In addition, it must be possible to correct errors.

SmartLockr is GDPR compliant, offers the right security and helps prevent the risk of data breaches by:

  • Checking on recipients and files before sending.
  • Providing ease of use so that employees can use the solution safely, simply and effectively.
  • After sending, there is also the option to block incorrectly sent emails and files and incorrectly selected recipients. 

Het business voordeel

By choosing a solution that is GDPR compliant, it offers the hospital the following benefits:
  • Compliance with laws and regulations increases confidence in the hospital;
  • Saving the high financial costs associated with a data breach;
  • Productivity of the employees, because the data security piece is taken off your hands.

How does SmartLockr help your company?

SmartLockr is a secure and user-friendly email solution for secure communication. With SmartLockr:

secure email smartlockr
  •   Your organization complies with the GDPR;
  •  You can reduce the risk of a data breach by 97% ;
  •  You can easily and securely share large files without the use of unsafe services such as Dropbox and WeTranfser, and
  •   You can save a lot of time and costs. Your employees do not have to protect every email separately: we take care of the security process for you.

Why SmartLockr?

SmartLockr responds to three pillars that are important for secure communication: 


Communicate securely without disrupting your and your employees' work processes. Our solution is very user-friendly, which means that it is actually used.

Increasing awareness

If you, as a user, are more aware of what you are doing, the chance of an error is reduced. This can prevent data from being sent to the wrong person.

Comply with regulations

With the use of SmartLockr, you comply with regulations, like the GDPR. This means that you always work according to the applicable standards, without having to take extra measures.

Start by emailing securely and prevent sensitive information from falling into the wrong hands.

With SmartLockr you reduce the chance of a data breach by 97%. This way, both your organization and your patients and relations run as little risk as possible.


What our customers say


“We were looking for a secure solution that was easy to implement in our organization. SmartLockr Secure Mail offers this, so the choice was easy. It has been introduced silently into our organization. "

De Haan Advocaten & Notarissen
"SmartLockr Secure Mailing is an adequate solution that enables us to send (privacy) sensitive or confidential data of clients in an easy, professional and secure way."